![]() Think about how it’s much easier to listen to a lecture on a subject that you find very interesting. Recall that salience is the degree to which something attracts our attention in a particular context and that we tend to find salient things that are visually or audibly stimulating and things that meet our needs or interests. Some stimuli never make it in, some are filtered into subconsciousness, and others are filtered into various levels of consciousness based on their salience. These perceptual filters also play a role in listening. One’s perception impacts the ways in which incoming stimuli are filtered. ![]() The fact that these visual cues are missing in e-mail, text, and phone interactions presents some difficulties for reading contextual clues into meaning received through only auditory channels. For example, seeing a person’s face when we hear their voice allows us to take in nonverbal cues from facial expressions and eye contact. Although we don’t often think about visual cues as a part of listening, they influence how we interpret messages. We primarily take in information needed for listening through auditory and visual channels. This part of the listening process is more physiological than other parts, which include cognitive and relational elements. In any given communication encounter, it is likely that we will return to the receiving stage many times as we process incoming feedback and new messages. Overall, improving our listening skills can help us be better students, better relational partners, and more successful professionals.īefore we can engage other steps in the listening process, we must take in stimuli through our senses. Listening to what others say about us helps us develop an accurate self-concept, which can help us more strategically communicate for identity needs in order to project to others our desired self. ![]() The act of listening to our relational partners provides support, which is an important part of relational maintenance and helps us meet our relational needs. ![]() Listening is a primary means through which we learn new information, which can help us meet instrumental needs as we learn things that helps us complete certain tasks at work or school and get things done in general. On average, workers spend 55 percent of their workday listening, and managers spend about 63 percent of their day listening ( Hargie, 2017, p. In some contexts, we spend even more time listening than that. Yet research shows that adults spend about 45 percent of their time listening, which is more than any other communicative activity. In our sender-oriented society, listening is often overlooked as an important part of the communication process. ![]()
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